What I would be inclined to do is send a small version of the image via eBay (where possible), and share links for larger images via a different method.Īlternatively, you could set up a portfolio on a website and share links to that (I've done this myself - I used to have the portfolio right here on eBay, via a custom store page, but I switched to the new store design and you can't have custom pages with that) - eBay's links policy is more about linking to social media sites, and/or any other sites where the items are, or can be, offered for sale, so if you set up a portfolio-only page with a site like Weebly or Wix with no commercial options like a store etc on it, you should be fine. I say sometimes because throughout today I was getting 'server error' messages when attampting to do so, and it's not the first time that's happened, plus if someone has ticked 'no HTML' in messages via the site options, you can't send images to them at all. I can see the OP sells customised wooden products, but say for example they were painting portraits from photos supplied by the buyer, all the description can say is something like 'a painted portrait from images supplied", then list materials / size, so there's only a few ways something like that can realistically qualify as not as described and with a phonecall, I think the odds are better for a seller in being able to get a rep to see it's more likely to be buyer remorse if the main, described attributes have been met (this pertains to eBay's MBG policy, there's no PayPal protection for not as described on custom made items, only for as dave mentions, images can (sometimes) be attached to eBay messages. Technically true, but more difficult to prove when it's a custom made item. Your problem like any custom made items is once received the buyer can open a case for INAD if for some reason they are not happy.Įven if the product is as described, some buyers use the system and still open a case for INAD and eBay usually see in favour of the buyer.
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